03Jan
Disney Eats Its Own Seed Corn
Question: How does a company stay in business for a century?Answer: By attracting a new generation of customers every time a new generation comes along.Sure, you can make lots of noises about consistent standards of quality, and high customer satisfaction but at the end of the day, if you stop attracting new generations of customers, you will be joining the ranks of the Pullman Railroad Cars Company and Blockbuster Video.This is unbelievably important. Now sometimes it can’t be helped. Pullman...